Vets Now (Bournemouth)

- Many owners describe helpful emergency care, clear explanations, and staff who stayed calm during stressful situations; examples include treatment for bleeding, oxygen support, and pets being kept in overnight with updates. - End-of-life care is a consistent positive theme, with reviewers saying they were given time to say goodbye and that staff handled difficult moments with compassion and sensitivity. - Negative reviews focus on the emergency experience feeling expensive, with some owners unhappy about the value of a short consultation or how treatment options were presented.

Vets Now Bournemouth is an out-of-hours emergency provider for small animals and is part of IVC Evidensia. It is primarily set up for urgent presentations and end-of-life support, with owners describing pets being stabilised during emergencies, admitted for overnight care, and supported through euthanasia appointments. Recent feedback is mixed but generally positive, with praise for clear explanations and compassionate care alongside some concerns about waiting times, empathy, and the cost of treatment.

Services

•Emergency and out-of-hours care for small animals: the clinic is geared towards urgent cases, with reviews mentioning sudden bleeding, breathing problems, collapse, road-traffic injuries, and rapid deterioration.
•Triage, urgent assessment, and stabilisation: owners describe pets being assessed and treated in emergencies, including oxygen support for a cat and stabilisation for severely unwell animals.
•Overnight monitoring and inpatient care: some pets are kept in overnight, with updates given to owners while their pet is being monitored.
•Diagnostics and treatment planning: reviews mention emergency work-ups and discussion of options, including when imaging such as X-rays is or is not needed immediately.
•Medication dispensing: medication is mentioned in owner feedback following emergency appointments.
•Euthanasia and end-of-life support: several owners describe being given time to say goodbye and stay with their pet, with one review also mentioning thoughtful aftercare including ashes and keepsakes.
•Website-listed specialties: neurology and oncology are listed on the clinic’s wider service information.

Pricing

No published pricing information is currently available for this clinic.

People

Named in reviews, Rebecca, Sharon, and Erick Ella are all mentioned positively, with Erick Ella described as very knowledgeable. Reviews also mention a caring overnight nurse, compassionate reception staff at Lindow, and a triage nurse who apologised after a long wait. Feedback on the wider team is mixed overall: many owners praise calm, kind handling in emergencies, while a smaller number describe communication or empathy falling short.

Reviews

Google rating: 4.5/5 from 671 reviews. Recent feedback paints a mixed picture, with many strong reviews for urgent care and compassion, but some sharper criticism around waits, communication, and cost.

•Many owners describe helpful emergency care, clear explanations, and staff who stayed calm during stressful situations; examples include treatment for bleeding, oxygen support, and pets being kept in overnight with updates.
•End-of-life care is a consistent positive theme, with reviewers saying they were given time to say goodbye and that staff handled difficult moments with compassion and sensitivity.
•Negative reviews focus on the emergency experience feeling expensive, with some owners unhappy about the value of a short consultation or how treatment options were presented.
•A smaller number of reviews mention operational or communication problems, including a long wait before triage, feeling that empathy was limited, and one allegation about medication being out of date.

Reviews for Vets Now (Bournemouth)

Note: Showing the 10 most recent Google reviews out of 671 we track in total. Recent reviews may not be representative of overall sentiment.

Alan Turner

3 weeks ago

My 9 year old beagle recently had an emergency where a cyst fell off and the bleed was worrying. Even though they had two other more urgent cases at the same time they were happy to help. They explained everything clearly and the various options and incidents that may occur. Actually turned out cheaper than they suggested, so was impressed. Obviously emergency vets are still pricey though. Highly recommend if your pet needs urgent care.

Sarah Godden

1 month ago

Very helpful in an emergency They will see you within 15 mins of arriving and did a really good check up on my dog. They had to keep her in overnight but they kept me informed on what was happening and how my dog was. I will use again if I have too. Thank-you to the great team at Wimborne

Em H

Incredible level of care and service from the whole vets now team in Bournemouth. Although our beautiful boy suddenly passed away aged 8 from a ruptured tumour on his spleen, the way it was handled with compassion and care was faultless. Unlike our home vet in Bournemouth who couldn’t fit us in (despite them being open and despite it being an emergency) Rebecca took the time to find out what was happening and giving us different options to consider. We exceptional customer service came after Marley passed and the package we got with Marleys ashes, paw and nose print and handwritten note so beautifully packaged with forgetmenot seeds to plant in his memory. We are so grateful Marley was in such wonderful hands in his last moments and a huge thank you to lindow reception team who were there today and also shared the compassion and care of the vets now team. Thank you so much x

Donna Howard

Vets Now were amazing with Rocco, the vet put my mind at ease! Thank you so much 😊

Jo Hanstead

2 months ago

I wanted to say a massive thank you to Sharon who was on duty this evening in Wimborne. I called because my cat had a funny turn and was panting as well as being wobbly on his back legs. I gave them a call and took him straight there. After he had some oxygen, we went to see him and he seemed to be back to his normal self. The care Sharon showed and advice she gave was amazing! Thank you so much, from a very grateful pet owner❤️

Julie Langford

3 months ago

The vet was efficient and professional but had little empathy with me and my pet.

James Bond

An awful vets. I was charged £400 for an emergency appointment, it lasted 10 minutes and I was told they didn’t know what the issue was. The medication that I was given was out of date. Took my dog to my regular vet the next week and they identified the issue.

Peter Fitch

Maybe I am being too sensitive, however, was very unimpressed by my first visit. Went with, in my eyes, a very sick cat. Details for this not relevant. After sitting there for about 2hrs 20mins was eventually seen by the triage nurse. She apologised but said they were handling emergencies i.e dogs making a lot of noise and concerned adults. I explained, how did they not know my cat was an emergency - nobody checked, nobody was prioritising. Maybe, if I had banged the desk, screaming, help, my cat is dying, notice would have been taken. Nothing, no concern, even after 2 hours. Yes, I ranted at the lady when seen, for that I apologise. However, for an out of hours emergency at a cost of £320minimum, this was appalling. High price, zero service. Next day, contacted my daytime vets, they shifted appointments, so, they could get me in early. They know what an emergency is and reacted accordingly. For that, I thank them sincerely.

Di Barrow

I have an elderly dog who i feel in coming to the end if life. I called just before Christmas for a,consultation, feeling that she would be put to sleep. I am in receipt of pension credit and I am 77 years old. I asked how much it would cost and was informed that it would be £80.00 plus £25.00 consultation fee. I was very upset because I just haven't got that amount of money. I now have to watch my dog die a slow and unhappy death, not eating at all, and sleeping. This has affected me greatly as she is my beautiful baby.