Companion Care (Bournemouth) Ltd T/A Vets4Pets

The vet didn't explain how putting my cat to sleep would work. English was clearly not their first language. I didnt understand what would happen. I watched the life leave my cats eyes and her body go limp in a matter of milliseconds without knowing. Im thankful she went quickly without pain, but the sight was extremely traumatic and i dont think it will ever leave my head. The vet had no empathy or emotion. I understand they see this daily but it felt inhuman. They said they could not do anything about my cats condition before the euthanasia. The only thing they could recommend was another private vet that would squeeze every last penny i had. Even then they were unlikely to be able to do anything. The vet plans keep you contracted for a year unless you pay a large leaving fee. They care more for the money than your pet.

They were amazing with my kitten and gave him treats with his first injections and really put our mind at ease.

Awful negligent place misdiagnosed and mistreated my cat as a result he passed away if he had the correct treatment this wouldn’t of happened! DO NOT take your animals here they just want to sell medication instead of helping and healing our precious ones

My tortoise recently had treatment and surgery with Tom and Lucia. They have been absolutely amazing throughout and we never doubted that she was in the best hands possible.

At a loss for words for how disappointing our experience with Vets4Pets was. What should have been a time for compassionate, expert care turned into a distressing ordeal marked by a series of disappointments that no pet owner should have to endure. From the outset, there was a clear lack of urgency in addressing what was a very serious condition. We were offered a specialist referral but told by Vets4Pets that the treatment there would likely be the same as what we would do, but possibly with some more unpleasant and invasive testing. That was the information given to make an assessment, and so based on that information, we opted to stick with Vets4Pets and the out of hours hospital via self-transfer each day. Communication throughout the treatment was consistently poor. Updates from different members of staff were contradictory, with people openly stating at handover that they didn't really have any idea what was going on as it wasn't their case. From consulting external vets privately, we made several requests for additional testing, which Vets4Pets were reluctant to do. Once they eventually agreed to undertake further tests, we discovered that the practice owner omitted parts of the results from the clinical records provided to us, and didn't care to clarify why when asked explicitly in follow up communication. This lack of transparency is unacceptable and raises serious concerns about the integrity of the care provided. Most disappointing was the failure to properly communicate the limitations of the practice’s capabilities. The impact and importance of a specialist referral were downplayed, which left us without the critical information needed to make fully informed decisions for our pet’s wellbeing. When querying (post-mortem) why other options or medications were not considered during treatment, almost all were down to them not being at the disposal of the Vets4Pets practice. The final blow came after our pet had passed away. We received a WhatsApp message from the practice, not to offer condolences, but to request reimbursement for a can of food that had been left off our final bill due to an admin error their end. This lack of empathy and professionalism was deeply hurtful at an already painful time. If I can sum up, our experience with Vets4Pets Bournemouth was defined by a lack of urgency, poor communication, inadequate disclosure of treatment options, questionable record-keeping, and a shocking absence of compassion. This isn't the first example of this we have experienced with them, but it will be the last.

Have used this moordown branch for many years they always put our pets first. Great communication and very friendly staff.

Really bad experience. After travelling 30mins and being stuck in traffic, i tried ringing to say we would be like 5mins late and kept saying caller busy then when i finally got through i spoke to the receptionist which was really rude and said id have to reschedule because the vet has a strict policy on lateness. It screams money hungry and not caring at all. I was literally sat still for 20 mins in traffic and 2 mins away from the vets. Just can’t believe they could act this way. Never changed vets so quickly. Only wanted my dogs annual jab!! Absolutely Disgusting. When they’re running late, i have to wait!!

Our cat Barbara has been visiting this vet’s office for years and they have been very forthcoming with her treatments and checkups. Unfortunately she did pass away but everyone was very helpful and kind in assisting with the insurance claim and ensuring that we had space and time to grieve the loss. Consummate professionals through and through. Thank you! This process would have been so much harder without your grace.

Tom is amazing, on the level, down to earth, fantastic with my fur baby Lolly. Bought her in today as found a lump so was proper panicking as she's only young. He was not concerned so that was a massive relief. Very complimentary of how Lolly is looked after. Really really happy with his service and will be always going to him moving forward. Highly recommended ⭐️⭐️⭐️⭐️⭐️They are that good, even though I moved out the area I still choose to bring my pets here. Thank you so much. See you in July. Alex and Lolly