Companion Care (Bournemouth) Ltd T/A Vets4Pets

Listed nursing staff include Laura Sutcliffe, Amie Shepherd, Tania Butt, Jennie Busby, Gemma Northover, Beverley Ware, Hana Fiorini and Ellie Slowther, with Sophia Hewitt named as a student veterinary nurse. In reviews, Tom is praised for a reassuring consultation, and Tom and Lucia are specifically thanked for a tortoise’s treatment and surgery.

Services

•General consultations and routine care: appointments for everyday health concerns, check-ups and follow-up visits. Recent reviews mention lump checks, kitten first injections and ongoing care for long-term patients.
•Vaccinations and preventive care: vaccinations are listed among the clinic’s core services. Reviews specifically mention kitten vaccinations and a dog’s annual jab.
•Diagnostics and imaging: website-listed facilities include an in-house laboratory, digital X-ray and ultrasound. Recent reviews also refer to blood tests, urine testing and X-rays during investigations.
•Surgery and inpatient facilities: the practice has an operating theatre and isolation unit. Reviews include a positive report of tortoise treatment and surgery.
•Dentistry and prescriptions: dentistry is listed, and the clinic also offers prescription-related services including written prescriptions and repeat-prescription rechecks.
•End-of-life care and referrals: reviews refer to euthanasia discussions and to referral to specialist care when needed.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some recent reviewers focus on communication and care rather than price, while others describe certain tests or plan terms as expensive or money-focused.

People

Named vets on the practice information include Debbie Clarke and Tom Mowlem (Practice Owners & Veterinary Surgeons), Lucia Mauri (Veterinary Surgeon), and veterinary surgeons Malgorzata (Gosia) James, Vicky Simons, Mindaugus Steponavicius, Victoria Dudchenko and Marta Skowronska. Practice leadership also includes Leanne Mowlem (Practice Owner & Practice Manager) and Claire Walkden (Client Services Manager).

Reviews

Google rating: 4.5/5 from 734 reviews. Recent feedback is mixed, but the most recent written reviews lean negative overall.

•Positive comments describe kind, knowledgeable vets, a good experience with a young kitten, and reassuring care during appointments and surgery.
•A repeated complaint is reception and admin problems, including reports of rudeness, an appointment mix-up, and a long wait without explanation.
•Several reviewers raise concerns about communication during treatment, including explanations around test results, diagnostic plans, referral options and euthanasia.
•Some of the strongest negative reviews describe a lack of urgency, empathy or clarity during serious illness or after a pet’s death, while others still say they have had consistently good service over the years.

Note: Showing the 10 most recent Google reviews out of 734 we track in total. Recent reviews may not be representative of overall sentiment.

Magdalena Janowicz

4 weeks ago

Sarah-jayne Anderson

1 month ago

Iv used Vets4pets for years for both my dogs and my parrots. I bought my parrot into the vets to have a check up as I was concerned about him, I was told he needed tests and an xray. £400 later he had them done and it took almost 2 weeks to get the results! The tests weren't even sent to the lab for over a week after they were taken, the xrays were degraded. My parrot passed away, I called the vets the day he was going downhill to be told the vet was in a meeting... No urgency at all and no interest in helping him at all. I had no call so basically my poor bird was left to die. Never ever use this vet again. Lack of compassion, paid for tests that weren't even sent off as they should of. Don't take parrots here.

Andrew Smith

2 months ago

Excellent vet. Knowledgeable and kind. Always had a good service here.

Ashleigh Cousins

Lovely receptionists and lovely vet, couldn't have asked for better with our 9 week old kitten.

Pedro DM

worse place ever, call them asking an appointment, it was confirmed by phone. less than 10 days for my trip i got a call that i didn't have any appointment and no availability.

tomcass240

6 months ago

I didn't have a very good experience here at all. Ended up being seen nearly 40 minutes after my appointment time and no explanation or apology was given for the delay. I was also told off by a rude member of staff who complained that my cat wasn't in it's box. My kitten was getting very stressed out after such a long wait and managed to climb out onto my shoulders. She complained that my cat will upset the dogs and continued berating me when I was struggling to put her back in the box rather than helping. Fair enough if that's the policy but there is no need to be rude to me. The actual vet I seen was good so it wasn't all bad but I wouldn't recommend this place.

Robert Roberts

8 months ago

It only takes one person to destroy your confidence in a place. Today was the day that confidence was destroyed. Receptionist was so disrespectful it was shocking. 5 stars to 1 in 30 seconds flat!

Katherine Maton-Phyall

No support, advice or answers as to why my dog is drinking insane amounts of water. After a blood test and urine sample still no answers and my dog is still drinking loads. Absolute joke.

Normal Humam

9 months ago

The vet didn't explain how putting my cat to sleep would work. English was clearly not their first language. I didnt understand what would happen. I watched the life leave my cats eyes and her body go limp in a matter of milliseconds without knowing. Im thankful she went quickly without pain, but the sight was extremely traumatic and i dont think it will ever leave my head. The vet had no empathy or emotion. I understand they see this daily but it felt inhuman. They said they could not do anything about my cats condition before the euthanasia. The only thing they could recommend was another private vet that would squeeze every last penny i had. Even then they were unlikely to be able to do anything. The vet plans keep you contracted for a year unless you pay a large leaving fee. They care more for the money than your pet.