Companion Care (Bournemouth) Ltd T/A Vets4Pets

Examples of published fees include: - Vet consultation: £56.50 - Microchipping: £31.50 - Written prescription: £20.00 - Repeat prescription re-examination: £52.50 - Annual booster vaccination: £67.00 - Kennel cough vaccination: £53.50 - Puppy full vaccination course: £95.00 - Dog spay: from £310.00 - Dog castration: from £240.00

Companion Care (Bournemouth) Ltd trades as Vets4Pets in Bournemouth. The practice is equipped for routine care, diagnostics and surgery, with an in-house lab, pharmacy, digital X-ray, ultrasound, isolation unit and operating theatre, and it also lists itself as a veterinary nurse training facility. It treats common companion animals including dogs, cats and rabbits, and reviews also mention tortoise care. Out-of-hours cover is provided by Vets Now.

Services

•General consultations and routine care: appointments for everyday health concerns, check-ups and follow-up visits. Recent reviews mention lump checks, kitten first injections and ongoing care for long-term patients.
•Vaccinations and preventive care: the clinic lists vaccinations among its core services, with reviews specifically mentioning kitten vaccinations and a dog’s annual jab.
•Diagnostics and imaging: website-listed facilities include an in-house laboratory, digital X-ray and ultrasound, supporting investigation of illness and injury.
•Surgery and inpatient facilities: the practice has an operating theatre and isolation unit. Recent feedback includes a positive report of tortoise treatment and surgery.
•Dentistry and prescriptions: dentistry is listed, and the clinic also publishes fees for items such as written prescriptions and repeat-prescription rechecks.
•End-of-life care and referrals: euthanasia is mentioned in reviews, and some recent feedback also refers to discussions about referral to specialist care when needed.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services.

Examples of published fees include

•Vet consultation: £56.50
•Microchipping: £31.50
•Written prescription: £20.00
•Repeat prescription re-examination: £52.50
•Annual booster vaccination: £67.00
•Kennel cough vaccination: £53.50
•Puppy full vaccination course: £95.00
•Dog spay: from £310.00
•Dog castration: from £240.00

Review comments on cost are mixed. Most recent feedback focuses more on communication and customer service than price, although a few reviewers describe the practice or its plan terms as feeling money-focused.

People

Named staff from the practice information include Debbie Clarke and Tom Mowlem (Practice Owners & Veterinary Surgeons), Lucia Mauri (Veterinary Surgeon), veterinary surgeons Malgorzata (Gosia) James, Vicky Simons, Mindaugus Steponavicius, Victoria Dudchenko and Marta Skowronska, plus Leanne Mowlem (Practice Owner & Practice Manager) and Claire Walkden (Client Services Manager).

Listed nursing staff include Laura Sutcliffe, Amie Shepherd, Tania Butt, Jennie Busby, Gemma Northover, Beverley Ware, Hana Fiorini and Ellie Slowther, with Sophia Hewitt named as a student veterinary nurse.

In recent reviews, Tom is singled out for a reassuring consultation about a lump, and Tom and Lucia are praised for a tortoise’s treatment and surgery.

Reviews

Google rating: 4.6/5 from 722 reviews. Recent feedback is mixed, with warm praise for some vets and support after bereavement, but a noticeable run of complaints about reception interactions and communication.

•Several positive reviews describe calm, reassuring clinical care, including kitten vaccinations, a lump check with Tom, and tortoise surgery with Tom and Lucia.
•A recurring negative theme is front-desk service, with complaints about rudeness, handling of lateness, and one report of a long wait without explanation.
•Communication is a broader concern in some reviews, including dissatisfaction with updates during treatment, explanations around referral options, and the way euthanasia was discussed.
•There are also some serious negative allegations about misdiagnosis, reluctance to carry out further testing, and poor empathy, while other reviewers describe the team as helpful, kind and professional, including support with an insurance claim after a pet’s death.

Reviews for Companion Care (Bournemouth) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 722 we track in total. Recent reviews may not be representative of overall sentiment.

tomcass240

3 weeks ago

I didn't have a very good experience here at all. Ended up being seen nearly 40 minutes after my appointment time and no explanation or apology was given for the delay. I was also told off by a rude member of staff who complained that my cat wasn't in it's box. My kitten was getting very stressed out after such a long wait and managed to climb out onto my shoulders. She complained that my cat will upset the dogs and continued berating me when I was struggling to put her back in the box rather than helping. Fair enough if that's the policy but there is no need to be rude to me. The actual vet I seen was good so it wasn't all bad but I wouldn't recommend this place.

Robert Roberts

1 month ago

It only takes one person to destroy your confidence in a place. Today was the day that confidence was destroyed. Receptionist was so disrespectful it was shocking. 5 stars to 1 in 30 seconds flat!

Katherine Maton-Phyall

2 months ago

No support, advice or answers as to why my dog is drinking insane amounts of water. After a blood test and urine sample still no answers and my dog is still drinking loads. Absolute joke.

Normal Humam

3 months ago

The vet didn't explain how putting my cat to sleep would work. English was clearly not their first language. I didnt understand what would happen. I watched the life leave my cats eyes and her body go limp in a matter of milliseconds without knowing. Im thankful she went quickly without pain, but the sight was extremely traumatic and i dont think it will ever leave my head. The vet had no empathy or emotion. I understand they see this daily but it felt inhuman. They said they could not do anything about my cats condition before the euthanasia. The only thing they could recommend was another private vet that would squeeze every last penny i had. Even then they were unlikely to be able to do anything. The vet plans keep you contracted for a year unless you pay a large leaving fee. They care more for the money than your pet.

Hannah

David Morton

4 months ago

They were amazing with my kitten and gave him treats with his first injections and really put our mind at ease.

Ae Solutions

Awful negligent place misdiagnosed and mistreated my cat as a result he passed away if he had the correct treatment this wouldn’t of happened! DO NOT take your animals here they just want to sell medication instead of helping and healing our precious ones

Talia Jones

My tortoise recently had treatment and surgery with Tom and Lucia. They have been absolutely amazing throughout and we never doubted that she was in the best hands possible.

Doug MJ

7 months ago

At a loss for words for how disappointing our experience with Vets4Pets was. What should have been a time for compassionate, expert care turned into a distressing ordeal marked by a series of disappointments that no pet owner should have to endure. From the outset, there was a clear lack of urgency in addressing what was a very serious condition. We were offered a specialist referral but told by Vets4Pets that the treatment there would likely be the same as what we would do, but possibly with some more unpleasant and invasive testing. That was the information given to make an assessment, and so based on that information, we opted to stick with Vets4Pets and the out of hours hospital via self-transfer each day. Communication throughout the treatment was consistently poor. Updates from different members of staff were contradictory, with people openly stating at handover that they didn't really have any idea what was going on as it wasn't their case. From consulting external vets privately, we made several requests for additional testing, which Vets4Pets were reluctant to do. Once they eventually agreed to undertake further tests, we discovered that the practice owner omitted parts of the results from the clinical records provided to us, and didn't care to clarify why when asked explicitly in follow up communication. This lack of transparency is unacceptable and raises serious concerns about the integrity of the care provided. Most disappointing was the failure to properly communicate the limitations of the practice’s capabilities. The impact and importance of a specialist referral were downplayed, which left us without the critical information needed to make fully informed decisions for our pet’s wellbeing. When querying (post-mortem) why other options or medications were not considered during treatment, almost all were down to them not being at the disposal of the Vets4Pets practice. The final blow came after our pet had passed away. We received a WhatsApp message from the practice, not to offer condolences, but to request reimbursement for a can of food that had been left off our final bill due to an admin error their end. This lack of empathy and professionalism was deeply hurtful at an already painful time. If I can sum up, our experience with Vets4Pets Bournemouth was defined by a lack of urgency, poor communication, inadequate disclosure of treatment options, questionable record-keeping, and a shocking absence of compassion. This isn't the first example of this we have experienced with them, but it will be the last.

Jody Hall

9 months ago

Have used this moordown branch for many years they always put our pets first. Great communication and very friendly staff.