RSPCA Bournemouth, New Forest & District
#11 Vet in Bournemouth, Dorset
RSPCA Bournemouth, New Forest & District – Vets in Bournemouth
Clinic Overview
RSPCA Bournemouth, New Forest & District Veterinary Clinic, located in Bournemouth, provides essential services with a focus on emergency veterinary care available 24/7. The clinic is rated 4.4 stars based on 191 reviews, indicating generally positive feedback from a substantial number of clients, which suggests reliability and competence.
The clinic receives praise for its knowledgeable and compassionate veterinary staff, with particular acknowledgment for a vet named Chris, who is frequently mentioned for his excellent manner and trustworthiness in handling pets. This highlights the individual impact he has on the clinic's reputation and the trust clients place in his care.
However, reviews indicate a mixed customer service experience, particularly concerning interactions with the reception staff. Some clients have expressed dissatisfaction, citing unprofessional behavior and a lack of empathy, which detracts from the otherwise positive experiences with the veterinary team. Notably, two reviews specifically mention negative encounters with the receptionist, describing instances of rudeness and judgmental remarks.
While the clinic does not provide clear pricing information publicly, one review mentioned a billing issue, suggesting there may be occasional discrepancies in service charges. Despite these concerns, the majority of reviews point to a high level of satisfaction with the veterinary care provided, emphasizing the clinic's commitment to animal welfare and support during difficult decisions.
Overall, RSPCA Bournemouth, New Forest & District Veterinary Clinic is regarded highly for its veterinary expertise and dedication, but attention to improving customer service interactions could enhance the overall client experience.
Special Services
Animals Treated at RSPCA Bournemouth, New Forest & District
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – RSPCA Bournemouth, New Forest & District
Opening Hours
Hours
Reviews for RSPCA Bournemouth, New Forest & District
Note: Showing the 5 most recent Google reviews out of 190 we track in total. Recent reviews may not be representative of overall sentiment.
Tony Green
3 months ago
Suzana Cristea
a month ago
Very experienced and knowledgeable vet. Happy with the service overall.
Suzana Cristea
4 months ago
Very experienced and knowledgeable vet. Happy with the service overall.
william kimmet
5 months ago
Very good and very helpful
Julie Vogel
7 months ago
Lovely poeple
Kevin Wylie
8 months ago
Helps people who have dogs who are on benefits
Keira Louise Greer
7 months ago
Receptionist made me anxious ringing up after seeing other reviews but i assumed it was from varying situations of heightend enotions. However the receptionist shouldnt be making personal comments or attacks at those enquiring. Making a dig to me about the fact i rescued my dog from abroad and how theres loads of dogs in the UK who need homes was very unprofessional. I have this current dog after our other passed away and i donated money i raised to a bunch of charities in her name. I saw her and fell in love. Ive worked for charities, dog rescues and animals all my life until i got sick. Ive rescued UK animals! Making personal digs to people enquiring about vet care when you have 0 idea of their circumstances is mean spirited and judgemental. Dont put other people down for helping animals, regardless of where they came from. Having worked in rescues i know just how difficult it can be to rescue from UK rescues. Keep your opinions to yourself and do your job.
George Farquhar
11 months ago
The team here provides an invaluable service to our beloved pets, including emergencies with compassion and empathy. Chris has such a wonderful manner with the dogs that he has my absolute trust in his recommendations and treatment options.
G M
a year ago
Have received excellent service from here - reception, nurse ans vets, especially Chris. My Chihuahua has left this world today and they were very supportive so I was able to make a selfless decision. Thank you to all.
Tracey Gifford
2 years ago
Could not fault the vet themselves. However the lady on reception ( slim, ginger wore glasses and around 60 years old ) was extremely rude to myself! She tried to charge me the wrong amount for the service that was provided to my kitten and when I questioned her she bluntly told me that this is NOT a free service!!! She needs to get a refund on the customer care service she went to as she has none!!
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