RSPCA Bournemouth, New Forest & District

RSPCA Bournemouth, New Forest & District is an RSPCA-branded veterinary clinic that, based on reviews, is used by owners both for routine care and for higher-stakes visits such as emergencies and end-of-life decisions. The clinic is described as helping people “on benefits,” suggesting it may be set up to support owners who need lower-cost access to veterinary care (as mentioned by reviewers).

Decision-relevant specifics owners mention

• •Emergencies are explicitly referenced in reviews, alongside comments about compassionate handling in those situations.
• •End-of-life support is described in detail by one owner who felt supported in making a difficult decision.
• •A vet named Chris is repeatedly singled out for communication around recommendations and treatment options.
• •Multiple reviews raise concerns about receptionist conduct (reported as rude or making personal comments), while also stating the vets themselves were not at fault.

Services

Services and scenarios explicitly mentioned

• •Emergency cases (reviews describe the clinic helping in emergencies; the clinic is also listed as offering emergency veterinary services).
• •General veterinary consultations/treatment (owners refer to being happy with the overall service and the vet being experienced/knowledgeable).
• •End-of-life support (one owner describes receiving support when their dog was dying, enabling a “selfless decision”).
• •Kitten care (one owner references being charged for a service provided to their kitten; the specific service isn’t stated).

People

• •Chris (vet): Mentioned by name in multiple reviews. Owners describe trusting his recommendations and appreciating how he handles dogs and explains treatment options.
• •Reception team (unnamed): Two separate reviews (years apart) describe negative interactions at reception—one alleging rude behaviour and a dispute over being charged the “wrong amount,” and another alleging unprofessional personal comments during an enquiry. Other reviewers also positively mention reception alongside nurses and vets, so experiences appear mixed.

Reviews

Google rating: 4.4 stars from 190 reviews. “”

• •Veterinary care praised for knowledge and decision-making: several reviewers describe the vets as experienced/knowledgeable, with Chris specifically trusted for recommendations and treatment options.
• •Support in emotionally difficult situations: one review describes strong support during a pet’s final day.
• •Access/affordability support mentioned: one reviewer says the clinic “helps people who have dogs who are on benefits.”
• •Front-desk experience is inconsistent: two reviews describe reception behaviour as rude or unprofessional (including personal comments during an enquiry), while other reviews describe reception and the wider team positively.