Bournemouth PDSA Pet Hospital

Bournemouth PDSA Pet Hospital is part of PDSA and provides free and low-cost veterinary care for eligible pets. It has a busy hospital-style service where daytime emergencies can take priority, which owners say can sometimes delay routine appointments or reschedule procedures. Reviews point to a mix of strong praise for treatment and outcomes alongside recurring concerns about communication in some difficult cases, especially around end-of-life care.

Services

•Low-cost and free care for eligible pets: The hospital offers free and low-cost veterinary treatment through PDSA support.
•Urgent and emergency care during the day: Owners describe emergency cases being prioritised, including seizures, collapse and severely unwell pets.
•Diagnostics and investigations: Reviews mention scans and X-rays being arranged to investigate pain, illness and more serious underlying problems.
•Surgery and procedure planning: Surgical treatment is mentioned in reviews, including an eyelid operation and a cat being scanned and then booked for surgery the next day.
•Sedation and procedure safety assessments: One owner describes a procedure being postponed because staff felt they could not safely sedate their dog that day.
•Routine treatment and medication: Reviews refer to vaccinations or injections, medication being dispensed, and ongoing care for older pets.
•End-of-life care: Euthanasia is part of the service, though recent experiences described by owners vary sharply.

Pricing

No published pricing information is currently available for this clinic.

People

•Tania (reception): Repeatedly mentioned positively as friendly and helpful.
•Paul (vet): Reviews are mixed; one owner calls him dedicated and caring, while others were unhappy with his communication and manner during euthanasia appointments.
•Wider team: Recent reviews also praise the vets, nurses and reception staff for kindness, reassurance and helping stressed owners through difficult cases.

Reviews

Google rating: 4.5 stars from 660 reviews.

•Many owners speak very positively about the team’s kindness and clinical care, with examples including pets recovering well, elderly cats being looked after attentively, and owners feeling listened to and reassured.
•A consistent theme is that the hospital can be very busy, with emergencies taking priority; some reviewers accept the delays because they could see urgent cases being handled.
•Communication is more mixed. Positive reviews mention clear reassurance and a welcoming approach, while negative ones describe poor handover, feeling dismissed, or frustration around how some cases were explained.
•End-of-life care stands out as the sharpest area of criticism in recent feedback, with more than one owner describing distressing euthanasia experiences and not feeling adequately prepared for what was happening.

Reviews for Bournemouth PDSA Pet Hospital

Note: Showing the 10 most recent Google reviews out of 660 we track in total. Recent reviews may not be representative of overall sentiment.

Janet Parker

4 weeks ago

Emily Brooks-Davies

1 month ago

Kaye Khazanchi

There vile to bulldogs any type and if you are entitled to free help all they will give you is steroids my dog is suffocating to death from BOAS she can have surgery they were up for doing it until they realised im on benefits and miraculously they don't do the surgery anymore even after offering them money and explaining my dog cant breath its still a no we dont do it....they cared about animals once upon a time but now its whatevers easiest for them

Terry Crew

Mandy Smith

Nana Malama

3 months ago

The vets, nurses and receptionist were pure magic. Not only did they gently manage my expectations but were understanding about how stressed I was and did all they could for Mazda-Simba. Thank you for healing him and getting him home 4 Christmas! He is doing well and it is a joy to see him out of pain and danger zone

Natasha Hall

4 months ago

Fantastic Service Always feel welcome and listened too. Every Vet looks after my elderly cat extremely well.

M Ships

Original review dated March 2025 (2/5 stars) Further review experience attached as a photo Dec 2025 (1/5 stars). I want to preface this by saying Tania on reception as well as a man who she referred to as her boss - very friendly and helpful. My dog was booked in for an operation on his eyelid which was cancelled and re-booked twice due to emergencies. On the third attempt, I dropped him off only to get a phone call a couple of hours later to say they can't do the operation as they are unable to "safely sedate him" because he is "agitated" and he won't let them put a muzzle on. He will need to be re-booked, have "mild sedation" at home the morning of and asked if I could muzzle him at home. I was also questioned about his prong collar and why he wears it, and was told that it was "too tight" and "causing him pain", which may be contributing to his agitation. When I arrived to collect him, I was told by a nurse he had become aggressive. I have a number of issues with pretty much all of this. 1. Why does he need a muzzle? He's a big, strong dog, but he's NEVER shown any aggression to humans. He had major knee surgery in December 2023 (different vets) and they managed to sedate him for a GA no problem, by using the element of surprise to give him an IM injection in his thigh. No pre-sedation or muzzle required. I explained that after his last op he was given the top dose of oral Trazodone, Gabapentin and another drug a dog of his size could safely handle, in a bid to prevent him walking on his operated knee and it didn't touch him one bit so I knew that wasn't going to make a blind bit of difference even if I were to book him in again another time. 2. The comments about his prong collar were uncalled for and untrue. My dog has had 1000s of pounds spent on various training methods since he was 8 weeks old, and the boy is a puller. A prong collar is the only method I've found (after trying literally everything else) that prevents him pulling, which makes walks safer for both myself and him. He has never had an injury from this and, as mentioned above, has never shows aggression. Him and I have a lovely relationship. Whilst I wasn't told "you shouldn't be using that" in so many words - it was definitely implied. I found this very upsetting as I love my dog and know best what keeps us both safe. Who is anyone to comment on how I train my dog? Especially when I have gone through such intensive training with him and began with the least restrictive methods before moving up to what actually keeps him under control. On collection, I felt his neck and the prong was actually LOOSER than how I would have it on him when I walk him - I could fit my fingers underneath it! I checked him for any breaks to the skin and any signs of tenderness - and found absolutely nothing to suggest it had ever been "too tight" so I feel like this was just an excuse to cover up the fact they were incapable of sedating him for surgery. He is a very bouncy dog and I can only assume the handlers involved do not know how to handle such dogs, so maybe re-consider taking your dog here if they are highly spirited. I declined to re-book him back in as I do not feel the vet staff would be able to give him the care needed and will now face another delay for his operation whilst I save up for the difference in cost at a private vets.

Nix Hovell

Great vets. Staff lovley

Chloe Smith

5 months ago

My mum and I came in yesterday as we had to put our cat to sleep, it was a quick decision as he had stopped eating but we decided it was time. This was a very emotional time because even though we knew it was coming we didn't know it would be that day. Unfortunately the service we received was not at all compassionate and made the day much harder than it needed to be. The vet we had did not warn us that he was putting the injection in and only told us halfway through injecting it that we would only have a few heartbeats before he was gone. My mum and I assumed we'd get a couple minutes to say goodbye and make sure our cat was loved and comforted before putting him to sleep but as soon as he brought our cat back in from putting the catheter on, he asked my mum to hold him so he could do something, we had no idea that he was putting him to sleep that very moment and we would only get a matter of seconds before he died. This has honestly scarred us, he was our cat for 16 years and the first pet we've had to put to sleep and to not have had a couple minutes to say our goodbyes was horrid. I understand that if you do this all the time you may be desensitised to it but for future you have to remember that most of us aren't just saying goodbye to a pet, we're saying goodbye to a member of our family which is incredibly difficult. We were in such an emotional state that we didn't fully comprehend what was going on, a lot more communication was needed. After all the tears the only thing I wanted was a do over to be able to make sure that in those final second my cat was comforted and not scared, I will never get this for our Marley but I hope you take this into consideration and allow other people the compassion and communication they need to be able to say goodbye to their pets.