Bournemouth PDSA Pet Hospital

The vets, nurses and receptionist were pure magic. Not only did they gently manage my expectations but were understanding about how stressed I was and did all they could for Mazda-Simba. Thank you for healing him and getting him home 4 Christmas! He is doing well and it is a joy to see him out of pain and danger zone

Fantastic Service Always feel welcome and listened too. Every Vet looks after my elderly cat extremely well.

Original review dated March 2025 (2/5 stars) Further review experience attached as a photo Dec 2025 (1/5 stars). I want to preface this by saying Tania on reception as well as a man who she referred to as her boss - very friendly and helpful. My dog was booked in for an operation on his eyelid which was cancelled and re-booked twice due to emergencies. On the third attempt, I dropped him off only to get a phone call a couple of hours later to say they can't do the operation as they are unable to "safely sedate him" because he is "agitated" and he won't let them put a muzzle on. He will need to be re-booked, have "mild sedation" at home the morning of and asked if I could muzzle him at home. I was also questioned about his prong collar and why he wears it, and was told that it was "too tight" and "causing him pain", which may be contributing to his agitation. When I arrived to collect him, I was told by a nurse he had become aggressive. I have a number of issues with pretty much all of this. 1. Why does he need a muzzle? He's a big, strong dog, but he's NEVER shown any aggression to humans. He had major knee surgery in December 2023 (different vets) and they managed to sedate him for a GA no problem, by using the element of surprise to give him an IM injection in his thigh. No pre-sedation or muzzle required. I explained that after his last op he was given the top dose of oral Trazodone, Gabapentin and another drug a dog of his size could safely handle, in a bid to prevent him walking on his operated knee and it didn't touch him one bit so I knew that wasn't going to make a blind bit of difference even if I were to book him in again another time. 2. The comments about his prong collar were uncalled for and untrue. My dog has had 1000s of pounds spent on various training methods since he was 8 weeks old, and the boy is a puller. A prong collar is the only method I've found (after trying literally everything else) that prevents him pulling, which makes walks safer for both myself and him. He has never had an injury from this and, as mentioned above, has never shows aggression. Him and I have a lovely relationship. Whilst I wasn't told "you shouldn't be using that" in so many words - it was definitely implied. I found this very upsetting as I love my dog and know best what keeps us both safe. Who is anyone to comment on how I train my dog? Especially when I have gone through such intensive training with him and began with the least restrictive methods before moving up to what actually keeps him under control. On collection, I felt his neck and the prong was actually LOOSER than how I would have it on him when I walk him - I could fit my fingers underneath it! I checked him for any breaks to the skin and any signs of tenderness - and found absolutely nothing to suggest it had ever been "too tight" so I feel like this was just an excuse to cover up the fact they were incapable of sedating him for surgery. He is a very bouncy dog and I can only assume the handlers involved do not know how to handle such dogs, so maybe re-consider taking your dog here if they are highly spirited. I declined to re-book him back in as I do not feel the vet staff would be able to give him the care needed and will now face another delay for his operation whilst I save up for the difference in cost at a private vets.

Great vets. Staff lovley

My mum and I came in yesterday as we had to put our cat to sleep, it was a quick decision as he had stopped eating but we decided it was time. This was a very emotional time because even though we knew it was coming we didn't know it would be that day. Unfortunately the service we received was not at all compassionate and made the day much harder than it needed to be. The vet we had did not warn us that he was putting the injection in and only told us halfway through injecting it that we would only have a few heartbeats before he was gone. My mum and I assumed we'd get a couple minutes to say goodbye and make sure our cat was loved and comforted before putting him to sleep but as soon as he brought our cat back in from putting the catheter on, he asked my mum to hold him so he could do something, we had no idea that he was putting him to sleep that very moment and we would only get a matter of seconds before he died. This has honestly scarred us, he was our cat for 16 years and the first pet we've had to put to sleep and to not have had a couple minutes to say our goodbyes was horrid. I understand that if you do this all the time you may be desensitised to it but for future you have to remember that most of us aren't just saying goodbye to a pet, we're saying goodbye to a member of our family which is incredibly difficult. We were in such an emotional state that we didn't fully comprehend what was going on, a lot more communication was needed. After all the tears the only thing I wanted was a do over to be able to make sure that in those final second my cat was comforted and not scared, I will never get this for our Marley but I hope you take this into consideration and allow other people the compassion and communication they need to be able to say goodbye to their pets.

They truly care about your animals. I was booked in, and my appointment was delayed by quite a bit. This would be annoying to most, but once I could see there atleast 4 emergency situations going on. With 2 pets dying, one coming in having seizures or one old boy collapsing in pain. Understandably they became a priority. If the shoe was on the other foot I would want them to see my pet in an emergency, they clearly try their very best under difficult circumstances.

Absolutely brilliant service and understanding from such a great team today on my first visit, unfortunately my cat had to have a scan and is booked in tomorrow for an operation but I was reassured and helped with kindness from the vet and the staff which was much appreciated

I would like to express how upset and really disappointed I am with the service my mother and I received when we were putting her beautiful dog to sleep. My mum had spent most of the week down here with emergency appointments and pushed for a scan and X-rays as being pumped up with steroids and painkillers was accomplishing nothing and you know your own pet and if there is something very wrong… I came down from Kent on Thursday for yet another appointment and they offered to scan and X-ray Camilla the following day. My mum had paid for everything including the scans & X-rays in advance and depending on what they found and how many they needed it maybe more or less than the amount already paid. As it turned out it was £21.00 more. The decision was made to put our furry princess to sleep as she had no quality of life with the outcome.Paul (the vet) came in,said nothing,had absolutely no bedside manner,compassion,eye contact or warmth about him and gave her the injection on the floor and before she was even asleep turned his back,started tapping on the computer and asked my mum if she knew she had a balance of £21.00 to pay. Really???? If I hadn’t been in such a shocked & distraught state I dread to think what would have happened. We have both had to go through this before and never experienced anything like it,she & we deserved better.

Amazing service lovely receptionist Paul the vet is dedicated and caring couldn’t ask for better service. The nurse distributing medication is lovely and very friendly . A big thank you ☺️

Professional veterinarian was amazing however, the person I had my consultation with was arrogant. Never said a ‘your welcome’ whenever we thanked, didn’t tell the actual veterinarian that the lump from our cats first jab wound hadn’t gone down and it had been over 3 weeks which means there’s clearly an issue but her excuse was that the vet had a more important matter in another room. It feels like people are being forced to work there and hate their jobs.