RSPCA Bournemouth, New Forest & District Veterinary Clinic, located in Bournemouth, provides essential services with a focus on emergency veterinary care available 24/7. The clinic is rated 4.4 stars based on 191 reviews, indicating generally positive feedback from a substantial number of clients, which suggests reliability and competence.

The clinic receives praise for its knowledgeable and compassionate veterinary staff, with particular acknowledgment for a vet named Chris, who is frequently mentioned for his excellent manner and trustworthiness in handling pets. This highlights the individual impact he has on the clinic's reputation and the trust clients place in his care.

However, reviews indicate a mixed customer service experience, particularly concerning interactions with the reception staff. Some clients have expressed dissatisfaction, citing unprofessional behavior and a lack of empathy, which detracts from the otherwise positive experiences with the veterinary team. Notably, two reviews specifically mention negative encounters with the receptionist, describing instances of rudeness and judgmental remarks.

While the clinic does not provide clear pricing information publicly, one review mentioned a billing issue, suggesting there may be occasional discrepancies in service charges. Despite these concerns, the majority of reviews point to a high level of satisfaction with the veterinary care provided, emphasizing the clinic's commitment to animal welfare and support during difficult decisions.

Overall, RSPCA Bournemouth, New Forest & District Veterinary Clinic is regarded highly for its veterinary expertise and dedication, but attention to improving customer service interactions could enhance the overall client experience.